1. 1.1By purchasing from Yummy Bros^®, you agree to comply with these Terms.
2. 1.2We reserve the right to amend these Terms at any time. Updates will be posted on our website.
3. 1.3Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

2.1 Ordering and Payment

• Orders are placed via our website. Payment is collected at checkout.
• You are responsible for providing accurate order, contact, and address details.
• We may refuse or cancel orders for misuse, errors, suspected fraud, or breach of these Terms.
• Modifications to orders must be requested at least 2 hours before your scheduled delivery slot cut-off.
• Yummy Bros^®’ Customer Service is available during designated business hours, as stated on our website. Response times may vary depending on volume of inquiries.

2.2 Customer Responsibilities

• Provide accurate delivery and contact information.
• Store meals appropriately upon receipt: keep frozen at -18°C until reheating.
• Follow Best Before dates on our packaging and reheating instructions on our website.

2.3 Delivery

• Customers are required to be present or remain contactable at the delivery address during the delivery date and timeframe specified in their order. By ensuring presence or contactability, customers enable our delivery partners to complete deliveries efficiently and prevent delays to other scheduled deliveries.
• If a customer is unable to be present, it is their responsibility to appoint an authorized representative to receive the meals on their behalf at the specified delivery address.
• If no one is available to receive the delivery, your order will be placed at your doorstep. Our delivery partners are not obliged to wait at the specified delivery address. Once delivered, Yummy Bros^® bears no liability for spoilage or theft. Customers are advised to store meals in the freezer immediately or before the delivery timeframe ends, whichever is earlier.
• Failure to provide our delivery partners doorstep access for delivery purposes may result in the order being forfeited, in accordance with our delivery policies.
• Deliveries are made within selected timeframes. However, deliveries may arrive up to 30 minutes earlier or later due to uncontrollable circumstances such as traffic, weather, breakdowns, or accidents.
• In rare cases of major delays, we will activate contingency drivers and provide suitable compensation to affected customers.

2.4 Delivery Packaging

• For food safety and timely deliveries, our delivery agents are required to keep your meals in their original packaging. If the cooler bags or styrofoam boxes provided by customers are too small, our agents will not be able to rearrange or compress the meal boxes to make them fit.
• To ensure smooth delivery, please prepare a cooler bag or box of the appropriate size. You may refer to our
  Cooler Bag & Box Size Guide
  for details.

2.5 Contactless Delivery

• If a customer requests contactless delivery, it is the customer’s responsibility to ensure that there is a reasonably safe and suitable area for our delivery vendor to place the order. This may include, but is not limited to, a styrofoam box, cooler bag, table, or cupboard.
• To avoid ambiguity, customers must clearly indicate in the delivery notes at checkout where the delivery should be placed in the event contactless delivery is required, or if no one is present at the delivery address to receive the order in person.
• Yummy Bros^® will not be held responsible if a customer fails to prepare such a safe and suitable area or does not provide clear instructions in the delivery notes.

2.6 Delivery Rescheduling

• Before Cut-Off Time: Customers may change delivery slots via their online account. To change delivery addresses, contact numbers, or recipient details, email us before the cut-off.
• After Cut-Off Time: Rescheduling requires written confirmation from Yummy Bros^® and a $9 administration fee via PayNow to Gym Bros Pte. Ltd. (UEN 201908642G). Deadlines are:
  • To reschedule 7pm–10pm (Wed/Sun) deliveries: by 4pm on the day itself.
  • To reschedule 7pm–10pm (Mon/Thu) deliveries: by 4pm the previous day.
  • To reschedule 10am–1pm (Mon/Thu) deliveries: by 5pm the previous day.

• Rescheduling Scope: Rescheduled deliveries can only be shifted within the same cut-off cycle.

  Example: If your cut-off is for Wednesday/Thursday, you may only reschedule to Wednesday/Thursday slots. The same applies for Sunday/Monday cut-off cycles.

• Yummy Bros^® reserves the right to refuse any rescheduling requests if confirmation and/or the applicable administration fee is not received by the stated deadline. Customers are responsible for ensuring that all requirements for rescheduling, including payment and communication of confirmation, are fulfilled within the stipulated timeframes. Failure to meet these requirements will result in the order being delivered as originally scheduled, and no further rescheduling will be entertained.

3.1 Collection Procedure

• When collecting your order from any designated Collection Point, you must present the order confirmation email containing your order ID to the location staff for verification.
• It is your responsibility to check that the order belongs to you by verifying the name and order ID indicated on the bag provided.

3.2 Food Safety & Hygiene at Collection

• Once you have collected your order and exited the Collection Point, the staff will not be able to take back or exchange the order in the interest of food safety and hygiene.
• Customers are therefore advised to verify the order carefully before leaving the premises.

3.3 Authorised Collection by Third Parties

• You may appoint an authorised person to collect your order on your behalf by forwarding a copy of the order confirmation email to them.
• You are responsible for ensuring that the authorised person checks and collects the correct order from the Collection Point staff.

3.4 Failure to Collect Orders

• If your order is not collected within the selected date and time slot, the order will be deemed forfeited and disposed of, in adherence to food safety and hygiene requirements.
• Our Collection Point partners may not have sufficient freezer storage space; instead, we equip them with high-quality insulation to maintain freezing temperatures for a limited period. As such, timely collection within the scheduled slot is essential to ensure food safety.

3.5 Honour-Based Collection Policy

• For Click & Collect orders placed at unmanned collection points, Yummy Bros^® operates on an honour-based system. Customers are expected to collect only their own orders as indicated on the packaging and not remove any items belonging to others.
• Clear instructions will be displayed on the insulated collection box to guide customers on the proper process.
• By using this service, you agree to exercise honesty and respect for other customers. Any misuse or breach of this policy may result in the forfeiture of future Click & Collect privileges.

3.6 Amendments to Click & Collect Location, Date, and Time

• You may request changes to your Click & Collect location, date, or time slot only before the cut-off time of your selected collection date:
  • Before Tuesday 6:00 PM for Wednesday/Thursday collections.
  • Before Friday 6:00 PM for Sunday/Monday collections.
• Requests must be submitted via email to eat@yummybros.com. Please provide sufficient notice by emailing us before Tuesday/Friday 4:00 PM so we have reasonable time to make the amendment. Requests received after 4:00 PM cannot be guaranteed.
• No Changes After Cut-Off: Strictly no changes to Click & Collect location, date, or time slot will be permitted after the cut-off time of your selected collection date.

4.1 Ingredient Preparation

• We take great care in sourcing and preparing ingredients, but it is impossible to guarantee 100% removal of bones, fish scales, or naturally occurring foreign bodies (e.g., tendons, crab claws in dried shrimp).
• Customers acknowledge their responsibility to take due care (e.g., chewing cautiously and ensuring food is reheated to safe temperatures) and agree that Yummy Bros^® shall not be held liable for minor, naturally occurring elements or for health issues arising from mishandling or improper storage of meals after delivery.

4.2 Frozen & Chilled Deliveries

• While customers may expect their orders to arrive fully frozen, Yummy Bros^® cannot guarantee this due to logistics limitations. Orders may sometimes arrive chilled or partially thawed.
• As long as the food remains cold to the touch (below 5°C), it is deemed safe for refreezing or consumption in accordance with Singapore Food Agency guidelines.
• Customers are advised to store meals in the freezer immediately or before the delivery timeframe ends, whichever is earlier.

4.3 Food Shelf Life & Spoilage

• We will not be held responsible for any food spoilage if meals are consumed past the stated Best Before date, which is typically 7 days from the date of delivery.
• Customers are required to raise any issues before the Best Before date. Claims made after the Best Before date will not be entertained.

4.4 Product Consistency

• We continuously review our recipes and suppliers, which may result in slight nutritional or taste differences. Updated nutritional values are reflected on our website.

4.5 Packaging Integrity

• While our team ensures meal box lids are properly sealed, movement during transport may sometimes cause looseness. Food safety is not compromised as meals are prepared under freezing conditions, delivered under strict temperature control, and packed in clean, insulated bags.

1. 5.1All sales are final. Refunds and exchanges are granted only under the following conditions:
   • Orders delivered incorrectly (wrong items, missing items).
   • Food deemed unsafe for consumption upon delivery (with photo evidence within 24 hours).
2. 5.2Refunds will be processed in the form of Yummy Bros^® coupons unless otherwise agreed.
3. 5.3Rescheduled or forfeited deliveries due to customer negligence (e.g., uncontactable, inaccessible address) are non-refundable.

Yummy Bros^® values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, services, and related platforms.

6.1 Information We Collect

• We may collect the following types of information when you interact with us.
• Personal Information: Name, email address, phone number, billing and delivery address.
• Account Information: Login details, order history, customer preferences.
• Payment Information: Limited payment details necessary for processing transactions (handled via secure third-party providers such as Stripe/PayNow).
• Technical Information: IP address, browser type, device information, cookies, and usage analytics.
• Other Information: Feedback, survey responses, or other information you voluntarily provide.

6.2 How We Use Your Information

Your information may be used for purposes such as:

• Fulfilling and delivering meal prep and catering orders.
• Processing payments and refunds.
• Providing customer support and responding to inquiries.
• Improving our website, services, and product offerings.
• Sending marketing emails, promotions, and updates (only if you opt-in).
• Analyzing customer behavior for service improvements.
• Complying with legal and regulatory requirements.

6.3 Sharing of Information

We do not sell your personal data. However, we may share limited information:

• Service Providers: Delivery vendors, payment processors, and OEM partners who prepare your orders.
• Collaboration Partners: Where you choose to participate in YB Perks or similar promotions.
• Legal Requirements: Where disclosure is required by law or government authorities.

All third-party partners are bound by confidentiality obligations.

6.4 Data Retention

We retain your personal information only as long as necessary:

• To fulfill the purposes stated above.
• To comply with legal or regulatory obligations.
• To resolve disputes and enforce agreements.

6.5 Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption on our website.
• Restricted access to customer data internally.
• Regular monitoring of our systems for vulnerabilities.

However, no online transmission or storage is 100% secure. You acknowledge that you provide your data at your own risk.

6.6 Your Rights

Under Singapore’s Personal Data Protection Act (PDPA), you have the right to:

• Access and request a copy of your personal data.
• Request corrections or updates to your information.
• Withdraw consent to marketing communications at any time.
• Request deletion of your personal data (subject to legal obligations).

To exercise these rights, please contact us at eat@yummybros.com.

6.7 Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to:

• Improve site functionality and user experience.
• Track performance of marketing campaigns.
• Understand customer behavior.

You may disable cookies in your browser, but this may affect functionality.

6.8 International Transfers

If Yummy Bros^® partners with vendors and platforms outside Singapore, your personal data may be transferred and processed outside Singapore. We ensure appropriate safeguards are in place.

6.9 Updates to this Policy

We may revise this Privacy Policy from time to time. Any updates will be published on our website with the “Effective Date” indicated above.

1. 7.1Yummy Bros^® shall not be liable for:
   • Indirect, incidental, special, or consequential damages, including allergic reactions where allergens are not disclosed to us or arise from undisclosed conditions.
   • Injuries or issues arising from accidental ingestion of bones, scales, or natural foreign bodies.
   • Spoilage after doorstep delivery if meals were not promptly stored.
   • Delays beyond our reasonable control (traffic, accidents, breakdowns).
2. 7.2Our total liability for any claim is capped at the value paid for the affected order.

Yummy Bros^® and all associated logos, product names, brand marks, and other distinctive brand elements are the intellectual property of Gym Bros Pte. Ltd. in Singapore (and in other jurisdictions where registered or applicable). Unauthorized use, reproduction, imitation, or exploitation of these marks—or any confusingly similar variations—is strictly prohibited and may result in civil and/or criminal liability.

All content on our website and related platforms, including but not limited to text, images, graphics, recipes, product designs, and other creative works, is protected by copyright and other applicable intellectual property laws. Such content may not be copied, distributed, modified, displayed, or used for any commercial purpose without prior written consent from Gym Bros Pte. Ltd.

Yummy Bros^® reserves the right to cancel or forfeit orders if delivery is not possible due to customer negligence (e.g., uncontactable, refusal of access).

You agree to indemnify and hold harmless Yummy Bros^® from claims, losses, damages, and expenses arising from your breach of these Terms or misuse of our services.

We are not liable for delays or failures caused by events beyond our reasonable control, including extreme weather, pandemics, supply chain disruptions, labor shortages, or government actions.

We may update these Terms at any time. The latest version will be posted on our website. Continued use of our services constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.