Please be present or contactable at the delivery address during the delivery date and time that you have specified in your order. By being present or contactable, you allow our awesome delivery partners to do their job in a timely manner and we can avoid delaying our other customers’ deliveries. If you can’t be present, please ensure that someone is there to receive your meals on your behalf.
If nobody is present at the specified delivery address
Our delivery partners will attempt to contact you (with the contact details specified in your order) and wait for a maximum of 5 minutes. If there is still nobody to receive your order, your package will be placed at your doorstep so that our delivery partners can proceed with the rest of the deliveries. As such, we will not be liable for any spoilage of our products. You are advised to retrieve your meals and store them in the freezer as soon as possible or before the timeframe of your delivery ends, whichever is earlier.
We thank you in advance for your cooperation.
If you live in a private estate, such as a condominium, with manned security points
Please ensure that you have given the security personnel of your private estate notice that you are expecting a delivery from Yummy Bros. By placing an order and in the case where you are not present at the specified private estate or are uncontactable, you agree to authorise our delivery partners to place your order by your doorstep with the assistance of your private estate’s security personnel.
If our delivery partners are unable to deliver due to (i) your absence and are unable to reach your doorstep due to the refusal or absence of your estate’s security personnel, or (ii) the wrong address provided
Depending on our delivery partner’s route and logistical capabilities, we might contact you and arrange for a redelivery of your order at a fee of $20. In the case where redelivery arrangements are impossible, you will have to forfeit your order.
All the above can be prevented if you or someone on your behalf is present at the specified delivery address and is contactable during the delivery timeframe.
Delays due to unforeseen circumstances
Due to varying traffic and weather conditions, our delivery partners might arrive at your address 30-60mins earlier/later than the specified time frame. In such cases, our awesome delivery partners will keep you notified via SMS/Whatsapp of their location so as to minimize the inconvenience caused.
We apologize in advance for any inconvenience caused.
Please note that you are unable to cancel your order once it has been successfully placed on our website.
We can, however, help you with rescheduling your delivery if you need to. (Max of 1 rescheduling per order) Requests for delivery rescheduling can be made via email and must be made before the respective order cut-off timing of your scheduled delivery.
An administration fee of $9 will be chargeable for rescheduling your delivery or changing your delivery address after the cut-off timing of your scheduled delivery. Your delivery can only be rescheduled to time slots within your order’s cut-off schedule1. Written confirmation and payment of administration fee has to be made 2 hours prior to your original delivery time slot.
1 For example, if your order’s cut-off date is for the upcoming Wednesday or Thursday delivery time slots, you can only reschedule your delivery to time slots within the upcoming Wednesday or Thursday delivery time slots. The same goes for orders with cut-off timings for the upcoming Sunday and Monday delivery time slots.
For rescheduling of delivery or changing of delivery address after the respective cut-off timing, you may send your request to [email protected] with proof of PayNow transfer of $9 to UEN 201908642G under Gym Bros Pte. Ltd.
Refund & Exchange Policy
Please note that there are no refunds or exchanges for our food products.
The BRO Policy
We make it a point to treat our customers with utmost respect and courtesy. We remind our delivery bros to treat our Yummy Eaters like family and we lead by example. So, please be courteous and polite to them. If any of our delivery bros are rude to you, please inform us at [email protected] At the same time, our delivery bros have the right to deny you of your meal if you choose to break this simple rule.
If you have questions about deleting or correcting your personal data please contact our support team at [email protected]
We (“Gym Bros Pte. Ltd.”), for the purpose of the Yummy Bros service, operate several websites including www.yummybros.com. It is our policy to respect your privacy regarding any information we may collect while operating our websites.
Gathering of Personally-Identifying Information
When ordering or registering on our site, when appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.
We collect information from you when you register on our site, place an order or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: to personalise the user experience; to improve our website in order to better serve you; to better service you; to administer a contest, promotion, survey or other site feature; to quickly process your transactions; to send periodic emails regarding your order or other products and services.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in each email or by contacting us.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Each browser is a little different, so do look at your browser’s help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled that may make your site experience less efficient and some of our services may not function properly.
If Yummy Bros, or substantially all of its assets, were acquired, or in the unlikely event that Yummy Bros goes out of business or enters bankruptcy, user information will be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Yummy Bros may continue to use your personal information as set forth in this policy.